Terms and conditions

In the event of traffic or other circumstances beyond our control preventing us from being able to fulfil your booking our liability shall be limited to a refund of any payment made in relation to the contracted event. A pro rata reduction in the GameVan hire fee will be paid in the event of a delayed start only if you fail to receive the full time you paid for. No further compensation will be paid irrespective of any loss of earnings. Depending on the situation we will also offer to exchange the booking to another date.

In circumstances such as serious illness, severe weather or any other circumstance which would subject us to danger we reserve the right to cancel, alter or delay your booking. We will inform you of any such issue as soon as possible and offer alternative arrangements

We reserve the right to send away any person who in their judgement is found to be unmanageable or a danger to the safety or enjoyment of others. In this event no refund will be given to said individual(s) nor to the party in cases where this leads to a cancellation of the booking. For the comfort, health and safety of all concerned, there will be no smoking during any of the activities. We will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of the appointed Game Coach.

We will never take photos or videos at any private bookings. We reserve the right to take photos and videos at public showcase events for advertising and marketing purposes. If this is unacceptable please notify us beforehand. Any material published that you are unhappy with will be removed upon request. Safeguarding of children is of paramount importance to all of us.

In the event of any damages caused by participants to vehicles or our equipment, except by fair wear and tear, the client will be charged the full replacement cost. Any damages must be reported immediately. Under no circumstances can we be held responsible for any damage to driveway or grounds that is considered to be caused by our vehicle, crew or party goers. It is the event organiser's responsibility to ensure the grounds are suitable to support our GameVan and where unsure to seek advice from a qualified person.

All information given in any literature produced by or on behalf of prestige gaming is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of going to press.

If you have a complaint during your booking please make it directly to our Game Coach, who will do their utmost to resolve the matter immediately. In the event of you not being satisfied with their response please make your complaint in writing to prestige gaming within 14 days of your booking date. Your feedback is important to us and will be treated as such. 

It is the client's responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age related games.